24/7 Creator Support
How can we help you today?
Have questions about payment links, MoMo settlements, 2FA, or account setup? Our local support team in Kampala is ready to assist.
Direct Contact Channels
Email Support
support@cashpall.com
Quick responses within 2–4 hours
Support Hours
Mon – Sat: 8:00 AM – 8:00 PM EAT
Priority on-call monitoring for active payment links
Headquarters
Kampala, Uganda
Built natively for African creators & merchants
Frequently Asked Questions
How fast are payout withdrawals processed?
Withdrawals to MTN Mobile Money and Airtel Money are processed within minutes to same-day. Bank transfers are typically completed within 24–48 business hours.
What payment methods do my clients have?
Your payers can check out seamlessly using MTN MoMo, Airtel Money, or international credit/debit cards (Visa & Mastercard).
Are there any monthly subscription fees?
No. CashPall has zero monthly fees. You only pay a small transparent processing fee when you receive a successful payment.
Can I connect multiple payout destinations?
Yes! You can save both Mobile Money lines and Bank accounts in your dashboard and choose which account to disburse to at any time.