Terms of Service
Last updated: August 14, 2026 · Effective for all CashPall users and payers
CashPall provides software infrastructure allowing creators, businesses, and individuals to accept mobile money (MTN MoMo, Airtel Money) and card payments. CashPall is NOT a seller, retailer, manufacturer, delivery agent, or guarantor of goods and services offered by creators. CashPall does not manage product inventory, delivery fulfillment, or refund disputes. Payers must ensure they trust the creator before authorizing payments.
1. Acceptance of Terms
By accessing, creating an account on, or making a payment through CashPall (“Service”, “Platform”, operated by CashPall Uganda), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.
2. Description of Service
CashPall allows creators and businesses (“Creators”) to generate customized payment pages (Fixed Amount, Custom Amount, Tip Jars, Goal/Fundraisers, Multi-Tier) to accept payments via Ugandan telecommunication mobile money networks (MTN MoMo, Airtel Money) and international card payment gateways in UGX and USD.
CashPall generates real-time transaction confirmations and digital receipts delivered electronically to the email address or phone number provided during checkout.
3. Creator Responsibilities & Obligations
Creators using CashPall agree to the following obligations:
- Accurate Representation: You must accurately describe the services, digital goods, packages, or cause for which you are accepting funds.
- Independent Fulfillment: You are solely responsible for fulfilling all deliverables, services, memberships, or products promised to your payers.
- Prohibited Uses: You may not use CashPall to facilitate illegal schemes, pyramid schemes, unlicensed gambling, unauthorized financial services, weapons, or hate content.
- Payout Details: You are responsible for ensuring your payout Mobile Money phone number or registered bank account details are accurate.
4. Payer Responsibilities & No-Refund Policy
Payers who send money through a CashPall payment page acknowledge that:
- Transactions processed through MTN MoMo, Airtel Money, or Cards are executed immediately and routed directly to the creator's balance.
- CashPall does not hold buyer escrow or warranty the quality, safety, or delivery of any creator's goods or services.
- All requests for refunds, cancellations, or delivery inquiries must be addressed directly to the creator who published the payment page.
5. Fees & Payouts
Creating payment pages is free. CashPall deducts a transparent transaction fee on cleared payments:
- Invoices & Service Pages (Fixed, Custom, Multi-Tier): 3% CashPall platform fee + telecom/card provider fee (3% – 4%).
- Goal / Fundraiser Pages: 5% CashPall platform fee + telecom/card provider fee (3% – 4%).
- Tip Jars: 7% CashPall platform fee + telecom/card provider fee (3% – 4%).
Payouts are processed same-day to the creator's linked mobile wallet or bank account upon withdrawal request.
6. Fraud Prevention & Account Suspension
CashPall reserves the right to freeze withdrawals, hold suspicious funds, or terminate accounts involved in fraudulent activities, identity theft, stolen payment credentials, or terms violations.
7. Limitation of Liability
To the maximum extent permitted by Ugandan law, CashPall and its directors, employees, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages resulting from creator failure to deliver items, network downtime by telecom operators, or unauthorized account access.
8. Contact & Inquiries
If you have questions regarding these terms, suspected fraudulent pages, or compliance matters, contact our team at:
support@cashpall.com · Kampala, Uganda